Cancelations happen but there are people to help.  Stay calm.


Before travel:

  • Download your airline app.  This will be a great source of up to date information about gates, flight changes, baggage location, and more!

Cancelled Flight at the airport:

  • If you have a cancelled flight – get in line immediately at the airlines service desk, check-in podium at the gate, or service phone bank near your gate. The airline will have immediate access to alternative flights they can offer you as assistance.

Cancelled Flight prior to leaving home:

  • If you are contacted that your flight has been cancelled ask them for alternative fights they can offer you as protection.

Other Emergencies during travel:

  • Contact the Destination Help Desk or emergency contact number listed in your Bursch Travel documents to have them start assisting you with the situation.