Here is what some of our clients and customers have to say about us.
Kimmie Von Bargen
We had a great trip and appreciated the planning assistance from Kimmie.
Rebecca brought to my attention that my passport needed to be valid for a period of time after my re-entry. (who would've thought!) Thankfully she let me know and I updated prior to our trip. She stayed in contact until I received an updated passport. Now that's going above and beyond.
Great job - everything went off flawlessly. You greatly contributed to our enjoyment on this big trip to Hawaii. We'll be in contact for our next adventure.
Daniel & Lynne S.
Tammy responds very quickly. We really enjoyed the room and the flight times were convenient. I have already recommended her to friends for their travel plans.
Jennifer was absolutely incredible. She picked the most amazing vacation for our couples honeymoon! We couldn’t of been more happy with the customer service, knowledge of the vacations, and the super fast service she gave us! I would highly recommend her to any one I could! Thanks again Jennifer
Linda met and exceeded our expectations. She responded to our questions and emails immediately and went the extra mile to book for us exactly what we wanted. We will recommend her to our friends and famliy. We want Linda to start planning right now our next February vacation. We feel Linda is not only a great travel agent, but has become a friend. She has taken the time with us to know what we like and what we don't like. She has always steered us in the right direction. We are very grateful for her service and hope she can help us for many years to come.
Steve and Diane C.
Hotel recommendation was exceptional Everyone in our family enjoyed this vacation immensely! Thank you
Cara de la Barra
Cara was great to work with and I would definitely use this travel agency in the future. Any questions I had, she was quick to answer. I have already recommended her to my friends and family.
Amy was a great help. Had answers to all my questions. First time going international without being in all inclusive. Thanks to Amy for all her help.
Jill is so easy to work with and always has great ideas to help us plan our vacations. Love working with her!
Peg & Bob B.
We were very happy with recommendations for our events, everything was smooth.
Rick & Cheryl B.
Karen was extremely helpful & accommodating our trip to Costa Rica. Due to a change of flight plans, Karen rebooked us a flight out, rearranged our shuttle service & contacted our resort so they were there for us when we arrived! Can't thank Karen & Carol A. enough for making it happen!!!
Jessica was amazing from start to finish. She was always easy to reach, knowledgeable and easy to work with. She went above and beyond getting our entire wedding group to Mexico. We had travel delays and a medical incident while we were in Mexico. We were able to communicate with her the entire time and the trip turned out amazing. So glad that we chose to work with her. (and also that she sold us the travel insurance plan) I will tell everyone I know to use her to plan their next trip.
Matt & Jess K.
Jennifer is the best travel agent ever. We never have to worry about anything when we are on vacation, because she has always had everything taken care of for us. I can't recommend her highly enough.
Beyond happy with her and great customer service. Great interaction via email!!! Excellent all around service!!! Outstanding respond time. I was extremely happy with her attention to detail and thoroughness I will recommend her to freinds and family and use her again for my travels. Love her!!! Thank you!!!
We received exceptional service from Karen from start to finish. She displayed genuine concern and effort in booking the best vacation for us. I have recommended Karen to several friends and co-workers. I will definitely be calling Karen for our next trip. She was excellent! Thank you, Karen.
Kimmie Von Bargen
Kimmie was always there to help, answer questions and assist us in a timely manner.
Cara de la Barra
Her speed and efficiency with her responses to our questions was fast to a flaw it seems she doesn't take nights or weekends off..... always responding in a very timely manner I recommend her to everybody I hear is going on a trip. Can't wait to start planning next year's trip with Cara.
Travis &Tami N.
Aime was wonderful to work with! And also very patient! My dates were flexible but I was finding deals online that she researched more for me!! Extremely timely with top notch service! Aime was willing to go the extra mile to check a few different date ranges and a few different vacation package companies! I will be switching to Aime as my travel agent now and I will be definitely spreading the word to fellow friends and family! I look forward to working with Aime in the very near future!
Every detail was lined out perfectly, the trip was awesome!!
Amy is a cheerful and energetic young lady with an obvious excitement for travel, not just for herself, but for her clients. Her broad experience of travel and the nuances of it were reflected in the planning that she did for our group of six with our trip to New Zealand. Our group consisted of ages 22 to 60 and she had no hesitation in finding things for us to do that would satisfy all age groups. We usually received a response via return phone call or e-mail response within 1/2 hour of an inquiry. Amy was genuinely excited for the six of us to take our trip to New Zealand as not many of her clients have taken such a trip. She offered insights and ideas that we would not have thought of on our own such as exchanging money in the US instead of NZ...what to expect for jet lag...use caution when driving on opposite side of the road...which airplane seats might be the most desirable for a long flight. Her attention to detail and diligence on our behalf was much appreciated. I have every confidence in her travel planning and travel experience and would highly recommend her to my closest friends and family.
Without a doubt, we would use Amy Wolfe again. I am usually the "informal travel agent" in my family, but with a trip as grand as New Zealand, I knew I needed help. She covered all the bases that I would not have thought of. For example, going through customs can be a lengthy process so we were glad that we had ample layover time to get through customs with ease. I would have tried to find the shortest time between connecting flights. I wouldn't dream of planning an important trip without Amy!
Lois was complete, accurate, and prompt with helping us on our trip to Jamaica. a real pleasure to work with. the trip went smoothly with no problems. the resort was all it was promised to be. We hope to use Lois again on our next big vacation!
Mark & Jeanne B.
Kristi provided us with valuable information that helped us choose our anniversary cruise. She was very prompt in returning research and responding to any questions that we had. Very thorough! We always refer Kristi to our friends a family looking for help wiyh travel. She is our #1 travel agent and our only travel agent!
Don & Sue F,
Karen was amazing!! I will definitely use her again for our next trip! Thank you Karen for doing such a wonderful job!!
Robert & Angie F.
This was our first experience using a Travel Agent and Emily went above and beyond any expectations we may have had. From the initial cost to the small details and last minute changes, she did an exceptional job.
Emily promptly and completely replied to all of our questions and communications. She kept us informed of timelines and when we might receive a reply on those aspects she was handling for us.
She did a fantastic job throughout our entire trip planning process. From the initial travel arrangements, providing us with pricing and options right down to a last minute change when our hotel cancelled our reservation due to the hurricanes in Puerto Rico. Emily was able to find us new accommodations during the busy Holiday travel season without a significant impact to our trip. We were even impressed by the way she remembered us while we were on our trip. We would definitely recommend Emily to friends and family if they were looking to plan a trip.
Emily will definitely be our first call when it's time to plan our next trip.
David & Annette R.
Sheila always makes sure that every detail is covered.
Eugene & Charlene H.
Shelley has been amazing to work with. We love working with her in planning all of our trips. She is efficient, friendly, helpful and knowledgeable. I would recommend using Shelley to all of my friends.
Emily Far exceeded our expectations. She was very prompt with answers anytime we had questions. Emily made the trip experience very enjoyable as everything was in place for us. We have recommended her to friends and family that will be traveling.
Jerry & Joyce A.
My trips are always organized the way I want them to go. Elaine does a wonderful job! I would only have Elaine help plan my trips. She does such an excellent job!
Aime was great to work with! She was so friendly and found us exactly what we were looking for. It was also nice that we were able to do everything over the phone and via email instead of finding time to come in and discuss our options. Will be using Aime for all of our future trips!
The Rui Valarta was an awesome resort. The wedding was super special and we all had a great time. Melinda you did a great job with the planning and making of the arrangement. Thank so much for recommending the resort.
Because of the level of personalized, professional and intuitive service for every trip we have taken we choose to have Jessica do all of our planning. She almost always answers the phone personally when I call...She plays very close attention to to her clients. Answers or suggestions are always available very quickly. Jessica's research is always spot on...she instinctively understands what experience I am wanting for myself and my family.
I have recommended Jessica to family and friends. In fact, many of them have become loyal clients of Jessica's.
We always use her to book our travel.
Duane & Susan N.
We have used Jennifer Nangle on our trips to Italy, Ireland and New Zealand. We had to rebook at the last minute for a death in the family for one of those trips. She handled all. She knows her stuff, she's the best! Highly recommend her.
Jessica is amazing and just wonderful to work with! I won't go to anyone else but Her!
Mary Jo Follmuth
I returned from our vacation and the next day I was down working with Mary Jo on the next trip. That shows you how much faith I have in her ability to plan our next vacaation.
John, as always did an excellent job of planing our trip.
Her persistence in helping us get to Molokai and to see The area served by Fr Damien was greatly appreciated. We start our journey there on Wed with great confidence in her arrangements.
Sheila was a great help in planning and booking our vacation! She was very prompt in every aspect of the vacation from start to finish! Sheila went above and beyond in helping the whole group of 10 people who were delayed in the airport and missed the connecting flight and took care of us. She personally called me and got us all booked on a later flight. Very exceptional service!!! I do and will continue to recommend Sheila!!!
Elaine always meets my expectations because we plan together. She was able to help me get the shuttle service in Boston to pick us up at Logan Airport. The shuttle service was not responding to me. Elaine has all of my trips planned down to the last detail to meet my budget needs. I would definitely recommend her to my friends. She plans the trip according to your budget, what you want to to do, and see. I would only have Elaine help plan my next trip because I get what I want for a good price.
Great NY trip!! More than expected!! Maximized our time and met new friends! Extremely well organized and had a fun and relaxing trip!! Just what the Dr ordered!!
Tom & Robin B.
Mary Jo Follmuth
MaryJo handles the smallest details and makes everything go perfectly!!! Excellent service. She is our only go to person for our travel plans!!
We totally enjoyed our trip. Melinda knew we wanted to go on this trip to Boston so when it came available she notified us and got it booked for us. We always call on Melinda for our travel plans.
Bud & Arlene K.
BJ created the perfect travel package for me and my wife. I have already recommend BJ to others for their travel needs.
Amy was very professional, prompt, and gave us exceptionally great service. She always responded in a timely manner and much faster than I had anticipated. Amy was great planning every detail and we knew exactly what we were getting into because of her knowledge and service. She really took time to make sure our trip was planned correctly and she was very patient with our planning issues. I would recommend Amy's services to all of my friends. We have already been talking about some future trips and we will definitely be contacting Amy for assistance.
Love working with Karen D!
Very courteous and pleasant.
Erwin & Joan R.
Amy went above and beyond by accommodating some last minute changes. Thank you, Amy!
Excellent, professional and courteous service. Thanks so much Jill!! She is very responsive and returns calls and emails very quickly! Jill was very thorough and attended to all necessary details. I was especially impressed with her quick response to email and phone questions we had as we prepared our itinerary.
I would recommend Jill without reservation. She knows her stuff! This is the third international vacation we have planned with Jill. She is wonderful, attentive and knowledgeable. We look forward to consulting with Jill on our next adventure.
Jill answered all our questions, promptly and completely! Even if she was researching an answer, she kept us well informed as to the progress in getting the info we requested. She covered every little detail! We have always told friends and others about the great job Jill has done for us! Can't wait to get planning on the next adventure!
Don and Mary Anne K.
Had a great time on the trip; everything worked out and was on schedule. Thanks Donna for all your hard work on the details.
Jill was absolutely wonderful to deal with! She was very quick to respond to the many many many emails we sent. She also offered great suggestions on hotels, tours, traveling needs, etc. I would definitely use Jill again for a complex vacation like the one we just took
Lisa and Greg W.
Pat created high expectations and exceeded them. We had no concerns, Pat had all the arrangements laid out so we knew everything would work well. We recommend Pat to freinds booking travel every chance we get! And we will definitely consult her for our future travel plans.
Tim & Sharryn M.
Jill was so helpful. I could not have planned this trip without her knowledge. I have passed on Jill's information to friends and family that need help with their travel plans. We are planning a trip to Iceland in 2018 and will be using Jill.
Lesley and Joe S.
Emily was very detailed went over our itinerary with us . We had a awesome vacation.
Lou Ann and John G.
Linda was helpful, friendly and made me feel like my vacation was personal and very special. She made arrangements, answered my questions and assisted me when I needed help filling out some online forms. When I was exploring a route that ended up not being feasible, she did extra research for me to try to find alternatives. I know she cares about her customers and wants us each to have the best possible experience when traveling. Thank you
Kristi was influential in our choosing this cruise. Her expertise and attention to detail makes vacationing a dream!
Rick & Cheryl B.
Thank you for planning our honeymoon! We had an absolutely fantastic trip. I can't thank you enough, Karen for everything you did in helping to plan our trip. We had such a memorable vacation. I would certainly use Bursch Travel and Karen D. to plan our next adventure!
Our experience in France was beyond our wildest expectations. Thank you for all your help and guidance in making the arrangements.
The Relais & Chateaux properties were more than what we had hoped for! They are all rich in history and the settings were remote and in the country. Very relaxing and catered to our every request. The restaurants in the hotels were gourmet with wonderful menus and extensive wine lists. The Chateau d'Audrieu was our favorite. At each location we were able to take self tours for the day and experience the French countryside on our own. Christophe, Barbara and Emma (wine tour in Saint Emilion) were outstanding. I could go on and on about each one of them. We need to get you Emma's contact information because it was a very special experience.
The Louvre tour was amazing however not quite as intimate as the other tours. Doing the walking tour with Barbara followed by the Louvre tour really took it out of us. In hind sight we should have done those on two separate days. But we did have fun on our own the next day retracing some steps and visiting things we didn't get a chance to with Barbara. We also took a river cruise the last day as a recommendation from Barbara. (did I say we really liked her? lol) She was able to give us history, architecture, and food insights all in one day. Just what we wanted.
Christophe is one of the most knowledgeable and interesting guides we have ever experienced. I would have him again because of all the details he shared it was hard to keep track of everything. Just a wonderful day with him and it set the tone for the rest of our trip. On the not so good was the tiny car tour. In defense to him it was scheduled the same evening the Tour de France was in Paris and security had all streets closed off that he had wanted to take us on. We did get a very nice picture of us with the Eiffel Tower behind us. But it was a very loud car open top (and it was raining) and his English wasn't the best.
The location of the hotel in Paris was perfect and breakfast was good. The room was very small and of course didn't even come close to the Relais & Chateaux properties. It was much less expensive too so since we were there to see Paris it worked just fine. Also the car was perfect. High tech and included the GPS so the rented GPS was not needed and we could have saved the hassle and cost. We ended up with 3 reservations at Hertz when we got there so actually the car we ended up with was low mileage and as I said very high tech. That's the short version, we have many more great memories and pictures and we are still on a post vacation high.
Thank you Audrey!
Best regards, Jamie and Maggie
PS. Business class was definitely worth the cost and we would never travel again any other way!
Service over and above the traditional expectaions. Offered help before we asked in anticipation of questions or situations.
We have always been pleased with Jill's services for any of our travel plans She is always very through. We have recommended her service several time already to friends and family.
Bob and Bonnie T.
Christina did an excellent job. When we ran into a problem on our return flight (flight was turned back), I emailed Christina that night. She responded first thing in the morning. When we had a change of plans while overseas, Christina handled the changes smoothly and efficiently. I was very impressed. I gave her a very vague and broad overview of what my travel needs were. She took that vague explanation and created a complete trip. We had everything taken care of. It was marvelous.
Karen more than met our expectations. She did a wonderful job following up on details, answering all my questions, etc. We will definitely recommend Karen to people looking for a travel agent. And we will definitely have Karen plan our next trip!
Ruth & Kenneth K.
Jessica was thorough and took the time, on numerous occasions, to explain everything to me. She was kind and patient when answering my questions...and I had a lot of them! I have not traveled very much in the past but am going to start now. The number one reason for that is because of how helpful Jessica was. I will not plan a trip without Jessica's help. She is definitely in the right job and is excellent at what she does!
Kimmie Von Bargen
We were very pleased with the service Kimmie gave us in planning our trip to Africa. She responded to us quickly when we had questions and was willing to meet with us as often as we asked, even at short notice. Our trip went well--thanks to Kimmie getting us through the "hurdles" of being new to international travel!
Very professional and caring. Went above and beyond to meet service objectives.
Cara de la Barra
Cara was very attentive to our requests and very thorough in her explanations to our questions. We were extremely happy with her service! She answered our emails very promptly, even if she wasn't in the office.
She was very thorough exploring options for us and giving us lots of details with each option.
We have always recommended Bursch Travel Agency to others, and will continue to do so. Cara gets top recommendations! We will be back!
Kelly did excellent booking this cruise. It was a very enjoyable, relaxing and full of different things to do.
We have used John to set-up trips for us and our family numerous times. We have always been pleased at the accommodations and the tours we have been on. He seems to have every detail covered. He makes sure we have all the info we need to know before we leave on our trips. Looking forward to work with John on our next trip.
We Love working with Dawn! Our trip was fabulous! It's easy to work with her-and easy to share feedback with regarding our trip once we returned.
The hotel locations were a big concern for me, as I was concerned about transportation. She got a hotel right next to Paddington Station in London so we were able to walk there and take the tube everywhere. The hotel on St Andrews Golf Course was perfect for the boys to walk to the club house for their day of golf. Inverness hotel was beautiful location and we were able to walk to shops & restaurants.
Carol always responded to my questions promptly.
This is the second time I've worked with someone at Bursch Travel and I have told many people to book with your company instead.of doing it themselves. It is worth the extra cost.
Very helpful and friendly
Candice and Joseph K.
Gloria Dyrland Wentz
We would certainly use Gloria again for travel plans, but we do not live in Rapid City. Our home is New York. We had Gloria's help planning a family vacation while visiting with our daughter here in the Rapid City area.
Karen was exceptional with her service, and accommodating our schedule. Would not hesitate working with her again.
Melinda was so friendly and accommodating She helped us get all we wanted on this trip and made suggestions to make it easier and to insure we had everything we wanted. We so much appreciate her taking such good care of us all the way through. We are very excited about our trip and we know it's going to be great and that is largely due to her. We will definitely use her in the future and would recommend her to our friends.
Catherine and Ervin B.
Helped us get a wheel chair at the airport! BIG HELP! It was a life saver! Kelly went over & above helping us!!! THANK YOU VERY MUCH!!!!!!!!!!!!!!!!!
Karen is exceptional. Her attention to detail goes beyond our expectations and provides confidence for our traveling experience. She was always quick with a response to any question we had. She would search out the best options for us and always did so quicker than expected. Karen not only did what we would ask of her, she provided extra information about the tours we inquired about, included suggestions for not-to-miss attractions, and she provided reviews so we could make informed decisions about our vacation. We travel as a large family of seven. Karen covers all the details to make certain we will be taken care of everywhere we go. From airport transfers to guided tours, Karen takes care of every detail. I have already recommended her to others and I will again!!
We have used Shelley to book for us, along with 2 other couples, many times for cruises with air, hotel the nite before the cruises, and transfers. She contacted and kept everyone up to date prior to the cruise and followed up after to see how everything was after.
Melinda did a great job planning our trip to Europe. In a very long and involved itinerary, she coordinated flights, ground transfers, hotels and tours accurately and efficiently. We were able to enjoy our time and not be worried about missing a transfer, tour or transportation event. The hotels she booked were all excellent. The tours were interesting and informative and helped us get to know the culture and history of the different areas we visited. All in all, we had a great time and I wouldn't hesitate to recommend Melinda to anyone considering travel in the future.
Cliff and Debbie W.
We always work with Aime for our travel needs and she is a joy to work with!!! Aime was so thorough with keeping us informed as to options that were available in conjunction with our cruise. She really takes an interest in her clients and we truly appreciate her knowledge and expertise. We will absolutely use her for our next vacation.
Melinda went above and beyond an excellent job. We were trying to plan a once-in-an era full-family vacation to Ireland. Needless to say, it was a complicated process to coordinate eleven different schedules. Melinda took over and made the process unfold seamlessly. Extreme kudos to her for making this experience one that will be remembered as a fantastic trip of a lifetime. We've already given her name to several friends and family members looking or a travel agent. We will absolutely ue Melinda again for our next vacation.
Kathy and Casey P.
Elaine is fabulous!
Each connection with Jill for our travel was well thought out. Jill was very easy to work with. She listened to what we needed to plan our trip and our trip was flawless.
Karen was so helpful and made the planning much less stressful. She is very professional and detail orientated.
Very prompt, knowledgeable and thorough.
So happy with the process!!! Krisha rocked!
We were amazed at the detailed information we received from Emily. No questions unanswered. We felt very confident that we'd have a worry free travel experience. Thanks Emily!
Steve & Carol S.
Karen helped us plan a California trip and was extremely helpful in finding us various hotels and options for site seeing attractions. Very accommodating and friendly to work with. Karen was very responsive and was wonderful to work with and she tries to get to know the likes of her clients so she can recommend options that fit their style.
We used BJ to help us book our honeymoon to Fiji and it was absolutely amazing! She organized everything from our flights, resorts, and transfers to and from everything. She stayed within our price range and found us the only overwater bungalows in Fiji when we told her we wanted to stay in one. Would definitely book another vacation through her and refer her to others! THANK YOU BJ!!
Kelly always goes above and beyond to secure travel within our budget that cater to our very specific tastes!
Mary Jo Follmuth
We've used MaryJo for a couple of vacations and she has been wonderful each time.
Jill is always so helpful and patient in all she does helping me plan the perfect vacation. I would absolutely recommend her to friends she is the best.
Mary Lou U.
The resort that Jill found for us was absolutely perfect for our group of 6. We could not have asked for anything more perfect for our vacation. We have already used Jill to book our vacation to Europe and plan to use her in the future!
Jane and Rick O
Mary Jo Follmuth
We didn't give much notice on planning this trip and we received great response. May Jo followed up consistently in a timely manner and even checked in with our party during the trip!
Kimberly Von Bargen
Thanks to Kimmie we had a great time! We appreciated her help in planning our cruise. It was wonderful.
Amy was wonderful! She accomodated all the changes I had to my itinerary with ease. She was always available for phone calls and if not, returned my call promptly. I would gladly use her services again on my next vacation.
Wonderful vacation! Loved every minute!
Peg is always available to help us. When she was out of town handed me to Kelly who was SUPER FABULOUS as well! Peg made sure we were taken care of! She found amazing excursions for us on this trip!
Cara de la Barra
We loved Barceló Huatulco, MX. It was a very non-commercialized area, which was so refreshing. The weather was awesome. The resort was top notch. Thank you for recommending the area and resort! Your service was excellent.
Alan and Roberta F.
Lois is wonderful! She listens to what we are looking for and also considers our needs and prepares us for travel - updating us if needed. She is very quick in getting back to me! If I email her or have questions, she is always quick to answer. If anyone asks about a travel agent, Lois is the only one I recommend! (highly)
It was very well planned trip. Karen had every step planned out for us. The Hotel was wonderful. This was the best hotel ever. I would refer to Karen Dembowski to others.
I have worked with Krisha so many times that it would not seem like a vacation without her help.
Everything went very smoothly. Every transportation connection was at the correct place at the correct time as our paperwork said. We had support once were down in Mexico. It was great! Thanks.
Emily was amazing!! Personable, prompt, professional and informed. Emily's attention to detail and her openess to what we needed was top notch. I highly recommend her services!
Krisha has been our travel agent for over 5 years and I tell all my family and friends to use her. She is amazing! Very thorough and always thinks of everything!
Pat Converse is great!! I have used her 2 years in a row and will continue booking through her until she retires!! Next year we will be booking through Pat again!!
Jolene & Derek L.
Cara de la Barra
Cara responded very quickly and after business hours. I will definitely use her again for my next trip.
Linda always does a great job with searching and finding what we are looking for! She stays in contact with us to keep us up to date with what is happening. Linda recommended the last resort we were just at and she was sure right about everything!! We were very impressed!, I have actually given out Linda's name to a co-worker of mine just recently. I am going to personally email her & thank her for recommending the resort we were just at. She deserves it. We definitely will use her again for our travel needs.
Stephanie & Troy Z.
We had issues at our resort and contacted Krisha. It was a comfort to know that she was there to help try and resolve the problems. She checked in with us regularly, including late into the evening to see how things were going and to keep us updated on what she was working on. She also followed up on our return. I feel she went above and beyond what she was required to do.
Received wonderful service from Amy. She got to us with great speed! The trip she booked for us worked out well! I will absolutely recommend her to a friend and will use her again for our next vacation.
Carol was always quick to respond to my emails or phone calls. She was very nice to work with. We don't travel alot, so it was great to have someone we trusted to take care of all the details for us.
I have booked many vacations with Sheila and they have always been wonderful. I would not book with anyone else.
Amy did a wonderful job helping us plan our honeymoon to Italy. She was always quick to respond whenever we had questions and was very knowledgeable. We would love to have Amy help us plan any vacations we may take in the future!
Jessica has always given me great ideas for my trips and is great about getting back to me really quickly.
She is great helping with detailed planning for multiple people on our trips coming from different locations. When we needed suggestions for things to do in our locations and she gave us great at suggestions. On our trip last year our flights were missed due to mechanical problems and she was on the phone with us walking us through what to do. We couldn't have done it without her! I would definitely refer a friend to Jessica and I have!
Working with BJ is a pleasure. Her advice led us to an all inclusive resort that we loved so much we have now been there three times.
Jill is the best travel agent we have ever had! No delays with any request of Jill!. She is very thorough and understanding of our needs. We have recommended Jill to many friends and family members. Jill is the only agent we will use period.
Karen is wonderful to work with. She is very detailed and so enthusiastic. I have recommended her to several of our friends and family!
Tammy always has a great recommendation for where to go regardless of whether we are looking for a trip with our children or an adult only getaway. She got back to us with information right away. It's in my nature to have questions and Tammy answers every one of them quickly and provides great information so we leave for vacation knowing everything is going to be great.
I cannot say enough good things about Sheila. Loved her!!
Gregory and Cheryl M.
Kimmie Von Bargen
My wife, Peggy, and I are so grateful for the experience and expertise of our travel person, Kimmie. She is more like family than a Bursch employee. Thanks again Kimmie for your cheerful service in a timely way. God bless you.
Mike and Peggy S.
Mary Jo Follmuth
Mary Jo is very friendly and knowledgeable. We were very happy with our vacation!
Love working with her! Karen's attention to detail is perfect I have recommended her to friends three times since we started working with her! Would not want anyone else!
Mary Jo Follmuth
Mary Jo was awesome! She was extremely helpful and responsive...She helped make our Disney vacation a little more magical.
Kimmie Von Bargen
I will never plan a vacation without a travel agent again! Kimmie was excellent to work with! She was so knowledgeable about everything! We had a very relaxing vacation, and we had no problems because Kimmie did it all!
Cara de la Barra
She is so speedy with her responses. I feel bad when I write late at night and she responds immediately.I refer her to all my friends
Travis and Tami N
I knew with Melinda's experience with our family, and her expertise in the field, she would connect us with the perfect vacation. And she did ! I have already referred her to a friend today, for same vacation needs.
Jill was so helpful in helping our group of first time Mexico travelers find a resort that fit our needs and making all the arrangements so we had an effortless vacation experience!
George and Jan D.
No issues what so ever from day one to our return. It was great knowing we had everything arranged for us. Thank You
Just to let you we had a wonderful vacation. The Iberostar Bravaro was a gorgeous resort.
We had a beautiful room with a pool view on the second floor of the suite...just what
I wanted. Weather was beautiful every day, 83 degrees feeling like around 87 because
of the humidity. The girl from Delta Vacations (Maria Cruz) was very nice and helped
us book a couple of tours. Our transfers to and from airport were prompt. We had such
a fun time. Thanks for all your help. Whenever we decide to book another vacation
we will surely go through you and your travel agency.
Pat & Jim J.
Our cruises have been wonderful thanks to Jessica and all she does for us. Jessica always gets back to us within the day. I have special needs with an allergy to shellfish and we have sleep machines. She always has this addressed for us. We always call her first and all of our friends that have traveled with us, use Jessica, from SD, WA, TX, MN.
Dave and Steff H.
Jill did a great job helping us with our trip. She was very helpful and easy to work with! Shewas very efficient with answering questions and providing information and was very detailed and helped us with things that we wouldn't have thought of in regards to our travel. We have used Jill before and will continue to do so. We will also recommend her to others.
Because of my disabilities booking a trip involved a number of extra things Pat needed to do when booking our vacation. Pat went above and beyond to help me ensure that everything was in order for our trip!
Charles & Deb R.
Elaine is great to work with, we have already recommended her to our friends and family that are looking to travel.
Mary Jo Follmuth
Especially liked her positive attitude and always willing to go the extra mile to answer any questions that we had.
Kelly did a great job with our wedding group to our destination wedding to Jamaica! She was very speedy with her responses either via phone or email. I would recommend her to anyone, she was great to work with had great attention to detail especially with a destination wedding. She made things easier for me! Kelly did a great job, I was very pleased with her!
Melinda went above and beyond our expectations! She always responded promptly when we had a question. I have already recommended her. I will absolutely go through Melinda on our future vacations!
Ryan and Mindy S.
Thanks again for everything, Karen! We had an absolutely amazing trip and it was completely organized and stress-free because of YOU!! We can't thank you enough for our amazing honeymoon.
Cole & Tanya C.
After what we experienced with the help of Karen Klaverkamp we have no desire to ever go anywhere else to book a trip. As long as Karen is available, we will always talk & go through her to book our vacation. Everything was so exceptional for our first ever trip like this that all we can say is THANK YOU TO KAREN FOR ALL THE HELP. It was a fabulous trip.
Larry & Janice M.
We have used Sheila and Bursch Travel on numerous vacations. Sheila's attention to detail, quick response to questions is greatly appreciated. We will continue to use Sheila and Bursch Travel for future trips.
Jacob and Melissa S.
We can't compliment enough. We are always amazed at how well planned out our trips are when Sheila has handled the reservations. We have been very grateful for her help
Ann and Mark B
We booked our honeymoon through Dawn in the Marshall location and unfortunately had some major flight issues that forced us to completely change our plans at the last minute (we were sitting in the airport when they finally cancelled our flight 6 hours later). We were so thankful we'd gone through Dawn as she was able to get us completely re-booked to an entirely different destination and we were still able to enjoy our honeymoon only missing about a half day of our trip. We would HIGHLY recommend her and Bursch Travel and will certainly be working with her for future trips!
I just wanted to take a few minutes to commend your company for it's amazing customer service.
1 1/2 months ago we were in China finalizing the adoption of our daughter when we hit a snag with our paperwork (outside of our control). We contacted our travel agent (Julie Carlson at the Alexandria, Mn. office) - waking her up in the middle of the night. Though we apologized for the poor timing (there is a 13 hour time difference between where we were in China and Alexandria), she never seemed annoyed or frustrated with us - only helpful, polite and caring.
We are beyond thankful that your company hires such amazing employees - who care so much for their customers! During our most stressful moments, Julie was the calm in our storm. She was able to talk with Delta and cancel our previously purchased tickets, and then book us tickets in a pinch when we were finally able to come home. She got our change fees waived and was even able to retain our 'economy plus' upgrade we had paid for previously. We can't thank her enough!
Again, Kudos to Bursch Travel! We will recommend this company to anyone who needs travel assistance and will definitely be contacting them in the future for our own travel needs! Thank you!!!
I want to say thank you to John for putting the Huatulco vacation at Secrets together for us. Huatulco is so beautiful, clean and safe. We would definitely make a return trip to that destination and Hotel. We were very pleased with our room and were happy we did not have a swim out room. The swim out rooms pools got very hot and are not very private, I felt anyway. We did not experience all the restaurants, but very much enjoyed, the Sushi one, the steakhouse and the seafood one. The hotel setting is just gorgeous. I also felt we got a better deal going through Bursch travel than if I had tried to put the trip together myself. Thank you again. I will definitely go through John at Bursch for future travel.
I just wanted to tell you how great I thought our travel agent was. While we were on our first trip out of the US to Morocco our flight was cancelled because of the Air France strike. To make a really long story short...Edie Lenz @Bursch here in Austin, MN rescheduled our flight, hotel etc. on a weekend she was off. She handled everything so well and kept in touch with us the whole time so we could still have fun on our vacation and not have to worry. I'm sure you hear about problems through travel but I thought you should know about your agent that from beginning through after we returned was fantastic. We will always book our flights and vacations via Bursch now. Thanks!
Tom and Kim N.
We wanted to commend our travel agent, Edie Lenz, for the outstanding service she provided us in very recently arranging international travel for our son. Above and beyond her expertise with the multi-faceted ticketing process, she exhibited genuine concern and compassion for the circumstances necessitating the need for his travel, for which we were very grateful. Thank you so much, Edie.
Dennis and Judy S.
I just wanted to drop you a quick note to tell you about my experience with Jessica. I contacted Jessica in January about taking a family vacation. I was not set on a place or a time and told her that I wanted to keep it right at $5,000 for my family of 5. within a day she had found a few options for us to take a look at. I have always wanted to go on a Cruise, but for 5 people that was going to be tough to keep it under $5,000. Jessica ended up finding us an AMAZING deal to go to Cancun for 7 nights to an all inclusive resort, flying out of Rapid City and kept it right at $900 a person. My brother was so excited that he signed on to come with us as well. Jessica accepted the challenge and booked him the same vacation. All 10 of us left on June 10th. I have to be honest and tell you it was the most amazing vacation. I’m sure my children ages 12,9 and 8 will be talking about it for years to come. I can say with confidence that our next vacation will be booked through Jessica as well. We are hoping to make it a yearly opportunity to get out of town! Thank you again Jessica for this awesome experience. I have and will continue to give my family and friends your name when they are looking for vacations.
I want to compliment the travel agents in the Austin office. Mary Jo Follmuth has helped plan many trips for my friends, family, and me. I was returning from Texas this February when, to no one's surprise, Minnesota was having horrible weather, especially Minneapolis and south. Mary Jo called me in Texas to inform me of the weather conditions as she knew I was scheduled to fly into Minneapolis that evening. She warned me of no travel in southern Minnesota and to be sure not to try to come home if we did get to the cities. When I returned the call Mary Jo had left the office to try to get home before she was snowed in so I spoke to I think it was Edie. She offered to find me a hotel in Houston if the plane was cancelled and anything else they could do to help. I was so impressed. I have always been highly satisfied with the service which is why I always use Mary Jo and Bursch in Austin as my travel agent and recommend them to family and friends. I truly feel this was above and beyond my expectations and I really appreciate it. Thank You.