Here is what some of our clients and customers have to say about us:
Our experience in France was beyond our wildest expectations. Thank you for all your help and guidance in making the arrangements.
The Relais & Chateaux properties were more than what we had hoped for! They are all rich in history and the settings were remote and in the country. Very relaxing and catered to our every request. The restaurants in the hotels were gourmet with wonderful menus and extensive wine lists. The Chateau d'Audrieu was our favorite. At each location we were able to take self tours for the day and experience the French countryside on our own. Christophe, Barbara and Emma (wine tour in Saint Emilion) were outstanding. I could go on and on about each one of them. We need to get you Emma's contact information because it was a very special experience.
The Louvre tour was amazing however not quite as intimate as the other tours. Doing the walking tour with Barbara followed by the Louvre tour really took it out of us. In hind sight we should have done those on two separate days. But we did have fun on our own the next day retracing some steps and visiting things we didn't get a chance to with Barbara. We also took a river cruise the last day as a recommendation from Barbara. (did I say we really liked her? lol) She was able to give us history, architecture, and food insights all in one day. Just what we wanted.
Christophe is one of the most knowledgeable and interesting guides we have ever experienced. I would have him again because of all the details he shared it was hard to keep track of everything. Just a wonderful day with him and it set the tone for the rest of our trip. On the not so good was the tiny car tour. In defense to him it was scheduled the same evening the Tour de France was in Paris and security had all streets closed off that he had wanted to take us on. We did get a very nice picture of us with the Eiffel Tower behind us. But it was a very loud car open top (and it was raining) and his English wasn't the best.
The location of the hotel in Paris was perfect and breakfast was good. The room was very small and of course didn't even come close to the Relais & Chateaux properties. It was much less expensive too so since we were there to see Paris it worked just fine. Also the car was perfect. High tech and included the GPS so the rented GPS was not needed and we could have saved the hassle and cost. We ended up with 3 reservations at Hertz when we got there so actually the car we ended up with was low mileage and as I said very high tech. That's the short version, we have many more great memories and pictures and we are still on a post vacation high.
Thank you Audrey!
Best regards, Jamie and Maggie
PS. Business class was definitely worth the cost and we would never travel again any other way!
Service over and above the traditional expectaions. Offered help before we asked in anticipation of questions or situations.
We have always been pleased with Jill's services for any of our travel plans She is always very through. We have recommended her service several time already to friends and family.
Bob and Bonnie T.
Christina did an excellent job. When we ran into a problem on our return flight (flight was turned back), I emailed Christina that night. She responded first thing in the morning. When we had a change of plans while overseas, Christina handled the changes smoothly and efficiently. I was very impressed. I gave her a very vague and broad overview of what my travel needs were. She took that vague explanation and created a complete trip. We had everything taken care of. It was marvelous.
Karen more than met our expectations. She did a wonderful job following up on details, answering all my questions, etc. We will definitely recommend Karen to people looking for a travel agent. And we will definitely have Karen plan our next trip!
Ruth & Kenneth K.
Jessica was thorough and took the time, on numerous occasions, to explain everything to me. She was kind and patient when answering my questions...and I had a lot of them! I have not traveled very much in the past but am going to start now. The number one reason for that is because of how helpful Jessica was. I will not plan a trip without Jessica's help. She is definitely in the right job and is excellent at what she does!
Kimmie Von Bargen
We were very pleased with the service Kimmie gave us in planning our trip to Africa. She responded to us quickly when we had questions and was willing to meet with us as often as we asked, even at short notice. Our trip went well--thanks to Kimmie getting us through the "hurdles" of being new to international travel!
Very professional and caring. Went above and beyond to meet service objectives.
Cara de la Barra
Cara was very attentive to our requests and very thorough in her explanations to our questions. We were extremely happy with her service! She answered our emails very promptly, even if she wasn't in the office.
She was very thorough exploring options for us and giving us lots of details with each option.
We have always recommended Bursch Travel Agency to others, and will continue to do so. Cara gets top recommendations! We will be back!
Kelly did excellent booking this cruise. It was a very enjoyable, relaxing and full of different things to do.
We have used John to set-up trips for us and our family numerous times. We have always been pleased at the accommodations and the tours we have been on. He seems to have every detail covered. He makes sure we have all the info we need to know before we leave on our trips. Looking forward to work with John on our next trip.
We Love working with Dawn! Our trip was fabulous! It's easy to work with her-and easy to share feedback with regarding our trip once we returned.
The hotel locations were a big concern for me, as I was concerned about transportation. She got a hotel right next to Paddington Station in London so we were able to walk there and take the tube everywhere. The hotel on St Andrews Golf Course was perfect for the boys to walk to the club house for their day of golf. Inverness hotel was beautiful location and we were able to walk to shops & restaurants.
Carol always responded to my questions promptly.
This is the second time I've worked with someone at Bursch Travel and I have told many people to book with your company instead.of doing it themselves. It is worth the extra cost.
Very helpful and friendly
Candice and Joseph K.
Gloria Dyrland Wentz
We would certainly use Gloria again for travel plans, but we do not live in Rapid City. Our home is New York. We had Gloria's help planning a family vacation while visiting with our daughter here in the Rapid City area.
Karen was exceptional with her service, and accommodating our schedule. Would not hesitate working with her again.
Melinda was so friendly and accommodating She helped us get all we wanted on this trip and made suggestions to make it easier and to insure we had everything we wanted. We so much appreciate her taking such good care of us all the way through. We are very excited about our trip and we know it's going to be great and that is largely due to her. We will definitely use her in the future and would recommend her to our friends.
Catherine and Ervin B.
Helped us get a wheel chair at the airport! BIG HELP! It was a life saver! Kelly went over & above helping us!!! THANK YOU VERY MUCH!!!!!!!!!!!!!!!!!
Karen is exceptional. Her attention to detail goes beyond our expectations and provides confidence for our traveling experience. She was always quick with a response to any question we had. She would search out the best options for us and always did so quicker than expected. Karen not only did what we would ask of her, she provided extra information about the tours we inquired about, included suggestions for not-to-miss attractions, and she provided reviews so we could make informed decisions about our vacation. We travel as a large family of seven. Karen covers all the details to make certain we will be taken care of everywhere we go. From airport transfers to guided tours, Karen takes care of every detail. I have already recommended her to others and I will again!!
We have used Shelley to book for us, along with 2 other couples, many times for cruises with air, hotel the nite before the cruises, and transfers. She contacted and kept everyone up to date prior to the cruise and followed up after to see how everything was after.
Melinda did a great job planning our trip to Europe. In a very long and involved itinerary, she coordinated flights, ground transfers, hotels and tours accurately and efficiently. We were able to enjoy our time and not be worried about missing a transfer, tour or transportation event. The hotels she booked were all excellent. The tours were interesting and informative and helped us get to know the culture and history of the different areas we visited. All in all, we had a great time and I wouldn't hesitate to recommend Melinda to anyone considering travel in the future.
Cliff and Debbie W.
We always work with Aime for our travel needs and she is a joy to work with!!! Aime was so thorough with keeping us informed as to options that were available in conjunction with our cruise. She really takes an interest in her clients and we truly appreciate her knowledge and expertise. We will absolutely use her for our next vacation.
Melinda went above and beyond an excellent job. We were trying to plan a once-in-an era full-family vacation to Ireland. Needless to say, it was a complicated process to coordinate eleven different schedules. Melinda took over and made the process unfold seamlessly. Extreme kudos to her for making this experience one that will be remembered as a fantastic trip of a lifetime. We've already given her name to several friends and family members looking or a travel agent. We will absolutely ue Melinda again for our next vacation.
Kathy and Casey P.
Elaine is fabulous!
Each connection with Jill for our travel was well thought out. Jill was very easy to work with. She listened to what we needed to plan our trip and our trip was flawless.
Karen was so helpful and made the planning much less stressful. She is very professional and detail orientated.
Very prompt, knowledgeable and thorough.
So happy with the process!!! Krisha rocked!
We were amazed at the detailed information we received from Emily. No questions unanswered. We felt very confident that we'd have a worry free travel experience. Thanks Emily!
Steve & Carol S.
Karen helped us plan a California trip and was extremely helpful in finding us various hotels and options for site seeing attractions. Very accommodating and friendly to work with. Karen was very responsive and was wonderful to work with and she tries to get to know the likes of her clients so she can recommend options that fit their style.
We used BJ to help us book our honeymoon to Fiji and it was absolutely amazing! She organized everything from our flights, resorts, and transfers to and from everything. She stayed within our price range and found us the only overwater bungalows in Fiji when we told her we wanted to stay in one. Would definitely book another vacation through her and refer her to others! THANK YOU BJ!!
Kelly always goes above and beyond to secure travel within our budget that cater to our very specific tastes!
Mary Jo Follmuth
We've used MaryJo for a couple of vacations and she has been wonderful each time.
Jill is always so helpful and patient in all she does helping me plan the perfect vacation. I would absolutely recommend her to friends she is the best.
Mary Lou U.
The resort that Jill found for us was absolutely perfect for our group of 6. We could not have asked for anything more perfect for our vacation. We have already used Jill to book our vacation to Europe and plan to use her in the future!
Jane and Rick O
Mary Jo Follmuth
We didn't give much notice on planning this trip and we received great response. May Jo followed up consistently in a timely manner and even checked in with our party during the trip!
Kimberly Von Bargen
Thanks to Kimmie we had a great time! We appreciated her help in planning our cruise. It was wonderful.
Amy was wonderful! She accomodated all the changes I had to my itinerary with ease. She was always available for phone calls and if not, returned my call promptly. I would gladly use her services again on my next vacation.
Wonderful vacation! Loved every minute!
Peg is always available to help us. When she was out of town handed me to Kelly who was SUPER FABULOUS as well! Peg made sure we were taken care of! She found amazing excursions for us on this trip!
Cara de la Barra
We loved Barceló Huatulco, MX. It was a very non-commercialized area, which was so refreshing. The weather was awesome. The resort was top notch. Thank you for recommending the area and resort! Your service was excellent.
Alan and Roberta F.
Lois is wonderful! She listens to what we are looking for and also considers our needs and prepares us for travel - updating us if needed. She is very quick in getting back to me! If I email her or have questions, she is always quick to answer. If anyone asks about a travel agent, Lois is the only one I recommend! (highly)
It was very well planned trip. Karen had every step planned out for us. The Hotel was wonderful. This was the best hotel ever. I would refer to Karen Dembowski to others.
I have worked with Krisha so many times that it would not seem like a vacation without her help.
Everything went very smoothly. Every transportation connection was at the correct place at the correct time as our paperwork said. We had support once were down in Mexico. It was great! Thanks.
Emily was amazing!! Personable, prompt, professional and informed. Emily's attention to detail and her openess to what we needed was top notch. I highly recommend her services!
Krisha has been our travel agent for over 5 years and I tell all my family and friends to use her. She is amazing! Very thorough and always thinks of everything!
Pat Converse is great!! I have used her 2 years in a row and will continue booking through her until she retires!! Next year we will be booking through Pat again!!
Jolene & Derek L.
Cara de la Barra
Cara responded very quickly and after business hours. I will definitely use her again for my next trip.
Linda always does a great job with searching and finding what we are looking for! She stays in contact with us to keep us up to date with what is happening. Linda recommended the last resort we were just at and she was sure right about everything!! We were very impressed!, I have actually given out Linda's name to a co-worker of mine just recently. I am going to personally email her & thank her for recommending the resort we were just at. She deserves it. We definitely will use her again for our travel needs.
Stephanie & Troy Z.
We had issues at our resort and contacted Krisha. It was a comfort to know that she was there to help try and resolve the problems. She checked in with us regularly, including late into the evening to see how things were going and to keep us updated on what she was working on. She also followed up on our return. I feel she went above and beyond what she was required to do.
Received wonderful service from Amy. She got to us with great speed! The trip she booked for us worked out well! I will absolutely recommend her to a friend and will use her again for our next vacation.
Carol was always quick to respond to my emails or phone calls. She was very nice to work with. We don't travel alot, so it was great to have someone we trusted to take care of all the details for us.
I have booked many vacations with Sheila and they have always been wonderful. I would not book with anyone else.
Amy did a wonderful job helping us plan our honeymoon to Italy. She was always quick to respond whenever we had questions and was very knowledgeable. We would love to have Amy help us plan any vacations we may take in the future!
Jessica has always given me great ideas for my trips and is great about getting back to me really quickly.
She is great helping with detailed planning for multiple people on our trips coming from different locations. When we needed suggestions for things to do in our locations and she gave us great at suggestions. On our trip last year our flights were missed due to mechanical problems and she was on the phone with us walking us through what to do. We couldn't have done it without her! I would definitely refer a friend to Jessica and I have!
Working with BJ is a pleasure. Her advice led us to an all inclusive resort that we loved so much we have now been there three times.
Jill is the best travel agent we have ever had! No delays with any request of Jill!. She is very thorough and understanding of our needs. We have recommended Jill to many friends and family members. Jill is the only agent we will use period.
Karen is wonderful to work with. She is very detailed and so enthusiastic. I have recommended her to several of our friends and family!
Tammy always has a great recommendation for where to go regardless of whether we are looking for a trip with our children or an adult only getaway. She got back to us with information right away. It's in my nature to have questions and Tammy answers every one of them quickly and provides great information so we leave for vacation knowing everything is going to be great.
I cannot say enough good things about Sheila. Loved her!!
Gregory and Cheryl M.
Kimmie Von Bargen
My wife, Peggy, and I are so grateful for the experience and expertise of our travel person, Kimmie. She is more like family than a Bursch employee. Thanks again Kimmie for your cheerful service in a timely way. God bless you.
Mike and Peggy S.
Mary Jo Follmuth
Mary Jo is very friendly and knowledgeable. We were very happy with our vacation!
Love working with her! Karen's attention to detail is perfect I have recommended her to friends three times since we started working with her! Would not want anyone else!
Mary Jo Follmuth
Mary Jo was awesome! She was extremely helpful and responsive...She helped make our Disney vacation a little more magical.
Kimmie Von Bargen
I will never plan a vacation without a travel agent again! Kimmie was excellent to work with! She was so knowledgeable about everything! We had a very relaxing vacation, and we had no problems because Kimmie did it all!
Cara de la Barra
She is so speedy with her responses. I feel bad when I write late at night and she responds immediately.I refer her to all my friends
Travis and Tami N
I knew with Melinda's experience with our family, and her expertise in the field, she would connect us with the perfect vacation. And she did ! I have already referred her to a friend today, for same vacation needs.
Jill was so helpful in helping our group of first time Mexico travelers find a resort that fit our needs and making all the arrangements so we had an effortless vacation experience!
George and Jan D.
No issues what so ever from day one to our return. It was great knowing we had everything arranged for us. Thank You
Just to let you we had a wonderful vacation. The Iberostar Bravaro was a gorgeous resort.
We had a beautiful room with a pool view on the second floor of the suite...just what
I wanted. Weather was beautiful every day, 83 degrees feeling like around 87 because
of the humidity. The girl from Delta Vacations (Maria Cruz) was very nice and helped
us book a couple of tours. Our transfers to and from airport were prompt. We had such
a fun time. Thanks for all your help. Whenever we decide to book another vacation
we will surely go through you and your travel agency.
Pat & Jim J.
Our cruises have been wonderful thanks to Jessica and all she does for us. Jessica always gets back to us within the day. I have special needs with an allergy to shellfish and we have sleep machines. She always has this addressed for us. We always call her first and all of our friends that have traveled with us, use Jessica, from SD, WA, TX, MN.
Dave and Steff H.
Jill did a great job helping us with our trip. She was very helpful and easy to work with! Shewas very efficient with answering questions and providing information and was very detailed and helped us with things that we wouldn't have thought of in regards to our travel. We have used Jill before and will continue to do so. We will also recommend her to others.
Because of my disabilities booking a trip involved a number of extra things Pat needed to do when booking our vacation. Pat went above and beyond to help me ensure that everything was in order for our trip!
Charles & Deb R.
Elaine is great to work with, we have already recommended her to our friends and family that are looking to travel.
Mary Jo Follmuth
Especially liked her positive attitude and always willing to go the extra mile to answer any questions that we had.
Kelly did a great job with our wedding group to our destination wedding to Jamaica! She was very speedy with her responses either via phone or email. I would recommend her to anyone, she was great to work with had great attention to detail especially with a destination wedding. She made things easier for me! Kelly did a great job, I was very pleased with her!
Melinda went above and beyond our expectations! She always responded promptly when we had a question. I have already recommended her. I will absolutely go through Melinda on our future vacations!
Ryan and Mindy S.
Thanks again for everything, Karen! We had an absolutely amazing trip and it was completely organized and stress-free because of YOU!! We can't thank you enough for our amazing honeymoon.
Cole & Tanya C.
After what we experienced with the help of Karen Klaverkamp we have no desire to ever go anywhere else to book a trip. As long as Karen is available, we will always talk & go through her to book our vacation. Everything was so exceptional for our first ever trip like this that all we can say is THANK YOU TO KAREN FOR ALL THE HELP. It was a fabulous trip.
Larry & Janice M.
We have used Sheila and Bursch Travel on numerous vacations. Sheila's attention to detail, quick response to questions is greatly appreciated. We will continue to use Sheila and Bursch Travel for future trips.
Jacob and Melissa S.
We can't compliment enough. We are always amazed at how well planned out our trips are when Sheila has handled the reservations. We have been very grateful for her help
Ann and Mark B
We booked our honeymoon through Dawn in the Marshall location and unfortunately had some major flight issues that forced us to completely change our plans at the last minute (we were sitting in the airport when they finally cancelled our flight 6 hours later). We were so thankful we'd gone through Dawn as she was able to get us completely re-booked to an entirely different destination and we were still able to enjoy our honeymoon only missing about a half day of our trip. We would HIGHLY recommend her and Bursch Travel and will certainly be working with her for future trips!
I just wanted to take a few minutes to commend your company for it's amazing customer service.
1 1/2 months ago we were in China finalizing the adoption of our daughter when we hit a snag with our paperwork (outside of our control). We contacted our travel agent (Julie Carlson at the Alexandria, Mn. office) - waking her up in the middle of the night. Though we apologized for the poor timing (there is a 13 hour time difference between where we were in China and Alexandria), she never seemed annoyed or frustrated with us - only helpful, polite and caring.
We are beyond thankful that your company hires such amazing employees - who care so much for their customers! During our most stressful moments, Julie was the calm in our storm. She was able to talk with Delta and cancel our previously purchased tickets, and then book us tickets in a pinch when we were finally able to come home. She got our change fees waived and was even able to retain our 'economy plus' upgrade we had paid for previously. We can't thank her enough!
Again, Kudos to Bursch Travel! We will recommend this company to anyone who needs travel assistance and will definitely be contacting them in the future for our own travel needs! Thank you!!!
I want to say thank you to John for putting the Huatulco vacation at Secrets together for us. Huatulco is so beautiful, clean and safe. We would definitely make a return trip to that destination and Hotel. We were very pleased with our room and were happy we did not have a swim out room. The swim out rooms pools got very hot and are not very private, I felt anyway. We did not experience all the restaurants, but very much enjoyed, the Sushi one, the steakhouse and the seafood one. The hotel setting is just gorgeous. I also felt we got a better deal going through Bursch travel than if I had tried to put the trip together myself. Thank you again. I will definitely go through John at Bursch for future travel.
I just wanted to tell you how great I thought our travel agent was. While we were on our first trip out of the US to Morocco our flight was cancelled because of the Air France strike. To make a really long story short...Edie Lenz @Bursch here in Austin, MN rescheduled our flight, hotel etc. on a weekend she was off. She handled everything so well and kept in touch with us the whole time so we could still have fun on our vacation and not have to worry. I'm sure you hear about problems through travel but I thought you should know about your agent that from beginning through after we returned was fantastic. We will always book our flights and vacations via Bursch now. Thanks!
Tom and Kim N.
We wanted to commend our travel agent, Edie Lenz, for the outstanding service she provided us in very recently arranging international travel for our son. Above and beyond her expertise with the multi-faceted ticketing process, she exhibited genuine concern and compassion for the circumstances necessitating the need for his travel, for which we were very grateful. Thank you so much, Edie.
Dennis and Judy S.
I just wanted to drop you a quick note to tell you about my experience with Jessica. I contacted Jessica in January about taking a family vacation. I was not set on a place or a time and told her that I wanted to keep it right at $5,000 for my family of 5. within a day she had found a few options for us to take a look at. I have always wanted to go on a Cruise, but for 5 people that was going to be tough to keep it under $5,000. Jessica ended up finding us an AMAZING deal to go to Cancun for 7 nights to an all inclusive resort, flying out of Rapid City and kept it right at $900 a person. My brother was so excited that he signed on to come with us as well. Jessica accepted the challenge and booked him the same vacation. All 10 of us left on June 10th. I have to be honest and tell you it was the most amazing vacation. I’m sure my children ages 12,9 and 8 will be talking about it for years to come. I can say with confidence that our next vacation will be booked through Jessica as well. We are hoping to make it a yearly opportunity to get out of town! Thank you again Jessica for this awesome experience. I have and will continue to give my family and friends your name when they are looking for vacations.
I want to compliment the travel agents in the Austin office. Mary Jo Follmuth has helped plan many trips for my friends, family, and me. I was returning from Texas this February when, to no one's surprise, Minnesota was having horrible weather, especially Minneapolis and south. Mary Jo called me in Texas to inform me of the weather conditions as she knew I was scheduled to fly into Minneapolis that evening. She warned me of no travel in southern Minnesota and to be sure not to try to come home if we did get to the cities. When I returned the call Mary Jo had left the office to try to get home before she was snowed in so I spoke to I think it was Edie. She offered to find me a hotel in Houston if the plane was cancelled and anything else they could do to help. I was so impressed. I have always been highly satisfied with the service which is why I always use Mary Jo and Bursch in Austin as my travel agent and recommend them to family and friends. I truly feel this was above and beyond my expectations and I really appreciate it. Thank You.
We had the best vacation ever and we can't thank John enough for all the time he spent in planning it for us! Every single thing went so smoothly from the first to the last moment. It was entirely worry free thanks to John and all his helpful hints/suggestions. We so look forward to working with John again in the future! He exceeded our expectations as our travel agent.
Your guidance and trip planning was so helpful and greatly enhanced our Paris experience. Thank-you! I will most definitely call on you as we plan future trips.
Kathy and Mark
Thanks for the welcome home e-mail. We got home on 9/12. We had a wonderful time. The planning provided by Sheila at the Hutchinson office was perfect!! Everything went off without a hitch! Thanks for all the wonderful assistance!!
Garey and Sherry Knudsen
Hi Pat, I just want to thank you for being so helpful answering the many questions I had! When I called I wasn't sure if a travel agency was the way to go with all the online sites that are offered but it definitely was and I will keep you in mind for my future travels! Thanks again! I hope your day is blessed!
We are just back from a 10 day trip to Honolulu and Maui, all arranged by your agent, Denice Cruce, officed in Sioux Falls. She has arranged several trips for us over the years, and we have another coming up in a couple of weeks.
Denice has always handled our requests with speed and professionalism, and she is very talented at what she does. I hope you consider her a valuable asset to your travel business, because we certainly do!!! We've learned to deal only with her, because she is a very talented agent. What a gem!!
Just wanted to let you know what a great job your Granite Falls Location is doing for its customers. We booked a winter vacation with Ronda and had such a great time. She took care of everything calling us with reminders when payments were due and also followed up after our vacation asking us how everything went. We will think of Bursch when we travel next winter and will be calling Ronda with our travel destination... Thanks Bursch Travel for having such great employees representing your company! Ronda without a doubt is one of your best!
Bursch Travel has been the biggest surprise for me this year. I think I had the perception that it was expensive to go through a travel agent and that we'd have to give our personal information to some random person but I was happy to find out that that was not the case. I asked a co-worker and they suggested Bursch Travel to book our honeymoon to Maui. When I called I was put in contact with an agent that wanted me to have the best vacation. She found us a fabulous hotel, great priced airfare, ground transportation from the airport to the hotel and back and even got us a car for a day to explore the island. We can't wait to celebrate our marriage and knowing that Bursch will be there if anything happens really sets our minds at ease. Maui, Here We Come!
Kat and Derek from 104-7 KCLD
I just wanted to thank you, Lee, for the wonderful time Mara and I had. It was the best trip I have ever taken. The group was so fun to travel with and you and Laurie were awesome. You really went out of your way to make it jam packed full of fun. We will definitely be back on another one of your trips. I will also be recommending you to all my friends.
I'm so glad we could use the travel agency to help us with our plans. We had not traveled by plane in many years, so it was so nice to have your assistance in getting back into the new travel regulations and make the reservations for us. We would be happy to book our next trip with you. Thanks for your help.
Shelley has always been so helpful and we have been very happy with her as our agent.
Dave & Carol Prentice
We want to personally recognize the job that Ronda Kimpling did for my wife and I in celebrating our daughters Beach Wedding in Mexico. She is a valuable member of your team and she deserves recognition. She is prompt, courteous, always paying special attention to details, informative and that they Bursch Travel were lucky to have someone of her caliber working for them and that we won't ever book with anyone else but her. We appreciate your help more than we can say! We are forever a life long customer of Bursch Travel and our favorite travel agent Ronda Kimpling!
C2C Shane Ruether
Just wanted to let you know that Kristi in Granite is awesome. We had problems at the MSP Airport Feb 12th and because of the lack of organization of Delta, we missed our flight to Cancun. We were at the airport 6 hrs waiting for a rebook. However, I had called Kristi at her home, 7am and she had us rebooked for the next day out. (Delta had to get the refund in their computers so we had to wait in line with hundreds of others) By the time we were done at the Delta counter, Kristi had tickets rebooked for a flight on Sat and a hotel rebooked for that night. It is always good to do business with a qualified agent and Travel Agency.
Yeah to Bursch in Granite Falls.
Alan and Cindy Velde
I'd like to tell a quick story of how someone helped us. Pam and I are headed to NYC on a group tour in a few weeks and are VERY excited! Lee Hurd at Bursch Travel is handling all the arrangements and recently went way above and beyond. One of the reasons we're taking this trip is a sociological study on Remarkable Service--we'll encounter countless service providers and plan to study and identify what makes for remarkable service. (well, and it's a great excuse for a vacation!)
Turns out we're already witnessing remarkable service before we leave! We asked for some VERY specific seating arrangements for a Saturday night showing of Wicked (these seats were likely to be sold out months in advance) I found out later that Lee had to call her special connection and call in a favor in order to help us get our request. Not only were we BLOWN AWAY by her ability to make things happen but we were touched by the extra effort we know she took to make it happen (and the humble way in which she delivered the news). Lee truly LIVES AND BREATHES remarkable service.
The Buzz Company
I would like to commend Nancy Peltier, the manager of your Marshall office for her assistance on our latest trip. In this era of online booking through the dot com options, we are so grateful that we chose to use your office for our trip planning.
My sister and I had planned to travel to San Francisco to visit relatives in August. We didn't make it easy for Nancy. My sister wanted to use her frequent flier miles, and since I didn't have quite enough miles, Nancy was able to get my ticket for part miles and part cash. The next day, my sister in law decided she would like to go also, and your office was able to get her tickets on our flights as well. Itineraries and tickets were printed, and rental car reservations were made. We were set.
As I said, we didn't make it easy for Nancy. Three days later, we got a call that the relative we were planning to see had passed away suddenly. So, back to Nancy late Thursday afternoon to see if our flights could be changed so we could be there in time for the funeral. Nancy was so accommodating, and worked beyond normal office hours to make the necessary changes. When I stopped by Friday morning, she had our ticket packets in hand, and gave us her personnel phone number to call in the event we had any problems. Thankfully, everything went smoothly and we had an enjoyable week in San Francisco in spite of the funeral.
I can't imagine how stressful and confusing this would have been if we had tried to do all of this ourselves with an online agency. We are so thankful for Nancy's assistance and extol the benefits of using your office.
I want to take a moment to share with you how pleased I am with the exceptional service I receive on a regular basis from Sandie Anders. I am a professor at the University of Kentucky. Prior to moving to Lexington, I worked at North Dakota State University. My research involves extensive travel. For several years during my time in Fargo, and continuing now that I am in Kentucky, I have coordinated my travel both nationally and internationally through Ms. Anders. She is pleasant, prompt, thorough, accurate, and, most importantly, empathetic, in her dedication to the highest level of service. Over the years, I have been stranded with cancelled flights, experienced frustrating mid-trip airline errors, and, on many occasions, experienced sudden changes in travel plans. On literally every occasion, I was able to contact Sandie for assistance. She has spent an incredible amount of time helping me with planning my travel and in dealing with unanticipated complications. Thus, I am sure you have no trouble understanding why, despite moving more than a thousand miles away from Fargo, I still contact Sandie consistently for my travel needs. I simply wanted to share my feelings of trust and respect for Sandie with you.
Thank you for making our arrangements to London and Ireland with Terry Flynn Tours. Everything went off without a hitch, and we have nothing but great appreciation for your efforts.
Before the afterglow of our trip wears off, like last weeks sunburn, i wanted to thank you for all your work in organizing the Sartell Spring Break trip. Foreign travel can force us to step outside of our comfort zone, but we felt very secure and in good hands from the time we left Sartell until the time we returned. Everything went better than expected (except getting a little over baked-but that was our fault) and if there were any surprises, they were good surprises. My main concern now is that the next time I go out to eat, after eating to my hearts desire, I'll leave a $3 tip and walk out...
Thanks again from the Bullock's.
Bursch Travel St. Cloud
Pegasus Omaha has served our family's travel needs for many years. ALWAYS with no hassle and awesome customer service. That is what sets you guys apart from all the other agencies. Keep up the GREAT work!!
First off, Ms. Anderson immediately responded to our request to vacation in Florida for a few days. She took care of all of the arrangements, which, by the way, everything fell in to place without a hitch!!!:) The flights were smoooooth, including other vacationers on the flight and all employees on the flight. (Everyone was in a good mood!)
Shelly, you made going on vacation sooooooo easy. We do not plan to wait 9 years to go again, that is for certain!!!!
Dave has talked of Alaska....and mentioned it again when we got back...so that may be our next destination.... :)
Thanks a million for your efforts. We appreciate the worry free vacation you arranged for us small town folks. It was absolutely wonderful!!!!!!!!!!!!!