Here is what some of our clients and customers have to say about us.
Sheila is an amazing travel agent, we have been so happy with every trip that we have booked with her.
Ann & Mark B.
She was very helpful in helping us move flights to avoid inclement weather!
Ronda is so fast and efficient. She takes care of everything before I even know they needed to be taken care of. I have recommended her to many people!
Lance & DeAnn P.
I had never used a travel agent prior to this trip, and it was the best experience I could have ever imagined. Sandie made booking our trip such a breeze and pleasant experience!
Sarah & Nick W.
Always wonderful dealing with Jessica, she is a delight!! She responds promptly every single time!
100% Have already referred family members! Absolutely every time we are planning an adventure we will go through Jessica!
Matt and Julie A.
We had an unexpected death in the family while we were gone & Ronda responded very quickly to our request for a flight home. She was very kind & sympathetic to our needs.
Leslie and Kim S.
I don’t travel that often, but when I do I prefer to work with Pat. She’s done our family vacations for years.
She replies quickly and communicates well. She listens to what we want, gives us her advice and gets it done!
I have recommended her numerous times over the years. Pat is always my first go-to for planning vacations.
Dennis & Tara B.
Aime is fabulous! Super helpful. My travel companion broke his foot when he fell on the ice. Aime made arrangements for a handicapped accessible room & help from the airline. Excellent customer service! I have recommended her to family and friends
We have been very satisfied with Bursch Travel/Northfield and look forward to using your services again. Thanks for your help.
I had a lot of questions regarding the resort we are staying at and questions regarding international travel. Pat was very attentive and worked to answer all of the questions and then some.
Rhonda & Troy I.
Lois was always available to answer questions. She also kept a close eye for price drops on our cruise and took the appropriate steps to get our fare dropped. I would recommend her to anyone looking for an awesome travel agent. I will never use anyone but Lois Sullivan.
We have used Bursch Travel and Jill Ward for the past 12 years and will continue to do so. We are always happy with the services provided. I am always sending Bursch contact info to friends and family as much as I can. I love Bursch!! No online travel companies for me ever!!
Steve and Cheryl T.
Was so nice to have someone else make the arrangements - made it hassle free for us. And we had no problems with any reservations, etc. during the trip.
John is amazing!
Dan and Malissa K.
Melinda was very professional and accommodating with our needs. No travel issues or resort problem. Everything was set up for what was requested. Melinda kept in contact with us and notified us of any issues with our upcoming trip. She understood our needs and was very easy to work with. She did a great job.
I would recommend Melinda to friends and family for their travel needs. Very pleased with how she planned our trip. Already talking about working with her again when we decide on our destination vacation.
Pat planned a perfect trip for us! Flight times were perfect, hotel was great and price was in our budget! Exactly what we were looking for! Will for sure ask Pat to help us again!
Amy & Al C.
This is the first time for my family and I traveling out of the country and so I wanted to make sure that everything from A-to-Z was done right and taken care of. I could not have asked for a more better experience, stress-free and outstanding service then what I received from Lisa! She was extremely professional and caring. I will always call her for all our future travel adventures.
Karley was super helpful and went above and beyond to make sure we were prepared, satisfied, and well taken care of. She was very thorough and made sure we had everything we needed and were prepared for our trip.
Cara de la Bara
We were extremely happy with Cara's options and planning the details of our trip! She was very thorough and sent us information periodically. We'd love to plan another trip with Cara.
Rich & Kathy W.
So easy to work with. Highly recommend Lois for any travel plans.
Carol has helped us with a number of cruses and vacations and we always found her to be very helpful. She always gets back to us in a timely manor and always seems to go the extra mile. We have recommended her to a number of family members and friends. We will definitely consult with Carol when planning our next getaway.
BJ is the best in the travel planning profession.
We have been using Jill at Bursch Travel for 12 years now. We have used her for just us as well as group travel. We always receive outstanding service. I appreciate the hard work and time she puts in for our vacation planning. I recommend Jill and Bursch Travel every chance I can. I love having a person to go to instead of a computer! Always use JIll for our travel!! No Expedia or Orbitz for this traveler!! Love my Bursch Travel!
Steve and Cheryl T.
Kristi is so patient! We reviewed a lot of resorts, I'm sure it was frustrating but she didn't let on at all if she was! She's so great at her job and we appreciate everything she does for us! She's our "go-to"! We don't bother with any website or anything! We always know Kristi has us covered and will do her very best!
Dan & Michelle P.
We were very happy with the service and attention Karen provided to us. Her responses were always timely and she kept us well informed. We feel Karen covered all items necessary for a well planned trip. She is great to work with and helpful by providing suggestions to make our trip more enjoyable and worry-free, we will recommend her to friends and family. She will be our choice to work with for future travel!
Cara de la Bara
Cara was very informative, helped us with our destination decision and her recommendation of the hotel the evening before departure was great. Staff was awesome.
One of the best!!! Always helpful and very prompt returning calls.
She is very attentive and helpful. Very quick and responsive to even the smallest question. I have recommended her numerous times. Won't use anyone else.
Nicole and Darrin B.
Lorna has always exceeded our expectations. Great and personalized service!
Great customer service! Doesn't get any better.
Kenneth & Janine W.
She provided options that where exactly what we were looking for. Reservations were made perfectly. The office team was always helpful and welcoming. Emily answered every question I had in a timely manner. Super polite and helpful. Every part of our trip was spelled out for us. International travel can be a little hectic and she made it super easy. We felt totally prepared and we were. I already have recommended her to friends and family.
We are already looking at our next adventure. Can't wait.
A pleasure working with Melinda. Paid attention to detail and kept us informed on our upcoming trip. All documents were available at the time of our trip. Good experience.
Lisa spent a great deal on finding and setting up a great vacation for us and I am definitely looking forward to working with her and Bursch travel again in the near future.
BJ is always so helpful with all of the trips she has planned for me! I have recommended her to several of my friends & they have all been extremely happy with her also!
I had never traveled by myself before. Jessica provided me with encouragement. And I totally enjoyed traveling alone, everything was perfectly arranged and I never wanted the trip to end.
Cara de la Barra
Cara always delivers on a wonderful vacation for Ron and I!!!!! She is always available to answer questions that help us greatly enjoy our vacation. Cara does not miss a beat!! I have and will again recommend her to friends and famiily. It is a definite YES that we will use her again!!
Ron and Leslie W.
Karen was very helpful and I would recommend her services to anyone. I have already given her name to friends to use when they travel!
Always very pleased with Jill she is always quick to respond and very thorough. I have recommended Jill to others.
Donna is great to work with and very helpful. We loved our vacation,
Aime is outstanding. She has been helping us for many years and she is excellent!
Pat has helped us multiple times with our travels. Pat is the best!
Doug and Renee J.
Aime was very helpful in planning our family cruise. She was always available to answer our endless questions. I have so much confidence In the service I receive from Bursch Travel. Their attention to detail puts me at ease to enjoy our trip.
My travel plan were anything but easy but Kristi did a wonderful job always trying to accommodating our needs and go above and beyond!. Kristi would always respond within the hour if not sooner.Would recommend Kristi to everyone trying to plan a trip!
Throughout the cruise, so many of our group guests came up to me to tell me how much they appreciated all the work Kelly did for them and what a pleasure she was to work with!! Thank you Kelly!
Bat and Brenda, and many others, publicly and numerously, voiced their appreciation for your responsiveness and all that you did for them to make this such a special and memorable experience.
Thanks for taking care of all the details, Kelly! The performances went perfectly, the RC group coordinator and sound system staff were so friendly and attentive and the organized seating for dinner provided a wonderful opportunity for the group to get to know each other, which made for a very fun and memorable experience.
I will recommend Kelly to other groups any chance I get!! Kelly, you are a GEM!!!!
Terri (group leader)
Dawn takes time to know personal needs of travel for us. Wouldn’t consider any other agent!
I would not use anyone else for booking a trip!
Absolutely remarkable. Very professional. None better. Best I've worked with.
Karen was wonderful to work with. She answered all of our questions in a timely manner. Our trip planning was stress-free because we knew Karen was taking care of all the details.
We will definitely book future vacations with Karen.
I have recommended Kristi to other people, because she makes travel arrangements very easy.
Craig & Sharol O.
We had so much fun and couldn’t have picked a better week to get out of the cold. Will definitely recommend Emily and Bursch Travel to friends.
Gerrie & Robert S.
Lisa made our travel planning smooth and took the worries out of the process. Lisa took the time to explain each step in detail. Gave us additional tips and feedback on our specific resort, which we greatly appreciated! We will most definitely be connecting with Lisa in the future for our travel planning!
Nina did a great job! I travel quite often with family and friends- looking forward to working with her in the future. I know, I am at times, a demanding customer. Nina has worked very well with me. I look forward to many more great vacations and interactions.
Jill stayed late just to get us a better price! That’s over and above
Kim and Jud Z.
Karen understands what we are looking for in a vacation. She gave us multiple suggestions for us to review.
She answered all our questions and responded on a timely basis. She covers "all the bases".
Would definitely recommend - she kept us informed with tips, hints, and all our options.
Jessica was efficient and friendly. We had to make travel arrangements around my daughter's arrangments that were made by a government agency. Jessica made the process seamless and she took the stress out of trying to coordinate arrivals and departures. Our vacation was enjoyable and I would recommend Jessica to anyone. Thank you so much.
Bill and Becky E.
We will use Ronda on every vacation we take. She is so friendly, easy to work with, and finds exactly what we are looking for to meet our budget. We will also refer her to anyone looking for a travel agent.
Melinda went above and beyond for us. When we had bad weather coming in, she took time out of her night at home to find us a different way to get to Florida. We wouldn't have made it without her. Will never book another vacation without using Melinda. She took very good care of us.
Jeramy and Tasha C.
We have been using BJ for years and have recommended her to all our friends. Huge asset to Bursch Travel.
Rebecca was very knowledgeable and extremely helpful. She answered all of our questions in a very timely manner. She was very professional, this was illustrated by her answereing our emails very quickly!
We were very pleased with Rebecca... she took great care of us! I have had several people ask who we booked through and gave out her contact information. We will work with Rebecca again!!
Kristi is great!! She is always very responsive, Kristi always has everything covered, anticipates things we would like or need before we do and suggests them or takes care of it. I have recommended her to several friends and family members. Wouldn't go with anyone else!
Midge & Rob C.
Jessica is such a fun and enthusiastic assist... we love working with her. She is so responsive and love how she can work her "magic" to make our travels so easy. Jessica is putting together another wonderful cruise itinerary for us in January 2020!
Dan & Carol B.
I will for sure be booking a vacation with Jennifer again! She made everything so easy!!
We feel like Elizabeth really listened to what we wanted to do, where we wanted to go and how we wanted to be treated. Then she found a package which met those needs. This is the second trip Elizabeth has arranged for us and we have been so happy both times! I tell all of my friends!
John A. Jr
Extremely happy and satisfied! Plus, Carol never pressured us to book a vacation, and researched numerous suggestions and possibilities for our family!!! Because of this, we book at least 2 big family vacations a year with her! We use Carol for all our vacations! She simply is the best and is extremely thorough in finding the perfect vacation for you!!! I couldn’t be more pleased and appreciative of her hard work and dedication!
The trip went extremely smooth. It was nice to have everything planned out to a T. We didn’t have to worry about much at all.
Kristi always does a great job for us! She's quick and she is always willing to answer all of our questions. She goes above and beyond every time!
David & Jodi B,
This is the second trip I've worked with Jill on, she has been exceptional both times! She did a great job making sure we had all of the information needed for our trip! Jill responded very quickly. If I emailed in the morning I would hear back the same day most of the time, if not, definitely by the next business day.
Lorna has planned several trips for us and always does a great job in planning what we want and meeting our needs.
We feel Karen went above and beyond her services for us. She was always in touch within 30 mins or less when we called or emailed her. Our trip was set up exactly as we asked
We have recommended Karen many times We have taken two trips using Karen. Our last one was a major one for us. We traveled to Kauai. Without Karen and all her help we would have been lost. We ran into a couple things while there. We contacted Karen and everything was taken care of. We could relax and have fun knowing Karen was just a phone call or email away. We are extremely happy with Karen Raguse
Emily is always there to answer any questions that we might have in regard to our trips. Extremely happy with her service, I just had a question for her and did not expect an answer until later because it was a week-end, but she answered promptly.
Wayne & Carol W.
Very happy with Kelly! She made booking our trip easy. Answered all of our questions. Will definitely go through her for our next vacation.
Karen is extremely experienced in this field and answered all of my questions and concerns about our family trip to Disney World. It was so nice not to have to worry about all the many details. I have already recommended Karen to many of my friends letting them know that she planned our whole trip. I would feel very comfortable in having Karen plan any of the future trips I may consider exploring.
Jill is great to work with. She listens and seems to always have time for us.
Tim & Vivien K.
We have had the best service from Sandie. She is easy and great to work with. We will continue to have her book our future vacations. Sandie is very quick and efficient with communication. I have already spread the word about Sandie and will continue. Hands down we will use Sandie again!
Ashley & John W.
Mary Jo Follmuth
Mary Jo always goes "the extra mile" to help us with our traveling plans. Her knowledge, experience and super kind disposition have been a blessing we can count on for several years now. Looking forward to many more successful voyages with her help.
Rosalia M P
She doesn't walk on water but she only sinks up to her ankles. We have been very pleased with her in all our actions with her and would/will definitely reccomend her to anyone.
Wayne and Bonnie G.
I would ABSOLUTELY use Aimee every time!!! I highly recommend her!!!
Absolutely exceptional I have worked with her before and would never go to anyone else. She is very organized. I have recommened her numerous times to friends and family She’s the only one to use. Misty’s expertise and professionalism makes her the best in her business! This is probably the 10th time she has planned our vacation and never ever has there been the smallest snag not once and sometimes there were 10 of us!!
Jessica was extremely helpful during the entire process. We look forward to booking another trip through her in the future. Always very timely in responding to my emails and very detailed about our trip. She offered some suggestions for ground travel that we hadn't thought of. I've already recommended her to a few friends
Cary and Michelle L.
Karen was very friendly and knowledgeable. She accommodated all of our needs and made the planning of our trip effortless. Definitely will chose Karen every time for our trips going forward!
I recommend Jennifer to everyone I know. I wouldn't even consider a vacation with Jennifer's help.
Christina was excellent/ We have already reommended her to several friends
Tom & Nancy B.
Karen is a gem!!!!!!! My second time having her help me with a vacation and she remembered me right away even though it had been a couple years!! She was so quick at responding to my emails and patient with all my questions! And there were many! Karen was so helpful with making sure this trip was exactly how I wanted it
I have already recommended her to a couple people! I absolutely would go to her again and again!!!
Amy made our travel plans so easy - which was great as this was our first time doing an overseas trip
She is great to work with and made great suggestions.
Ruth & Kenneth K.
Jennifer is the best. I will always use her.
Peg is always very helpful and also very responsive to my questions. She is great on handling the details for our trips. I have reommended her to our friends and have her working on our next trip.
I have recommended Peg to friends and family, and will continue to. I don't want to travel without her. I will use her to plan my next vacatioon
Lorna provided us with a "trip of a lifetime"! Our trip to New York EXCEEDED all our expectations and we look forward to having her help us with our next bucket list check off!! She is absolutely the BEST. Thank you Lorna and Bursch Travel!!
Jennifer has done an excellent job helping us plan our vacations for several years. She always does a fantastic job, and I hope to work with her again in the future.
She treated us as an old friend. We never had a time that we did not know what was happening
Everything went as we were informed it would. We have already recommended her to friends and family for their travel needs. We will use her again for our next trip.
We were very pleased with the job Jennifer did for us. Having her handle everything made our trip lovely. She was recommended to us by our daughter, Sam and I would Absolutely recommend her to others and will definitely use Jennifer in the future.
Karen is very personable and a pleasure to work with. She offered us valuable suggestions.
Peg did an outstanding job taking care of all the details with Viking. I wouldn't recommend anyone who wants to take such a cruise try to do that by him/herself -- leave it to the experts! We are already planning to take a different Viking cruise next year and we will absolutely be contacting Peg to make it happen. Thanks Peg!
Donald and Joyce G.
It was my first time using a travel agent. Ronda met all my expectations and more. She quickly responded to any questions or concerns. Ronda made sure I understood everything with the process, from the hotel the night before to the flights coming and going. We travelled with a family of 6. I feel Ronda made our travel less stressful and we had mininmal anxiety travelling with 4 boys, first flights and flying with a baby. If Ronda hadn't assured me with the fine details my husband and I would of had a panic attack. I have already recommended her to our family. I will absolutely use her again for our travel.
Jason & Emily B.
Our first time traveling and JIll was so professional and answered every question even if we, were asking it a third time. Thanks Jill.
Wally and Judy M.
We have used Ronda and Bursch Travel for years and have always had excellent service - we call her at the last minute and she takes care of every detail for us. She always goes above and beyond for us!!!!
Pat & Terri M
Amy did a fabulous job and we have already referred her name to our friends! Amy did a great job in planning our trip.
Jennifer is an excellent consultant. She has given wonderful service each time she has worked with me.
This was the second time my girlfriend and I went through Emily to book our vacations. Emily has done a great job explaining and showing us all possible options. If I ever come across anyone in need of a travel agent I will strongly recommend Emily.
Pat was AMAZING-she covered every detail and was incredibly kind and patient.
Paulette & Kevin K.
Sheila is a very knowledgeable agent who helped us find a great value for our travel dollar.
Kevin & Gloriann H.
Jessica was very knowledgeable and very professional in helping us plan our Alaska cruise/land tour. We were VERY pleased with her help!!
Kimmie Von Bargen
Excellent job in helping us arrange the trip we wanted and telling us what we needed to know. Our flight got cancelled because of weather when we were in Alaska. A phone call to Kimmie near office closing time by this couple of inexperienced travelers yielded new arrangements by her. Grateful and pleased by her prompt and kind helpfulness!!! Our Alaskan hosts were even impressed.
Emily was awesome. So helpful with our questions and our trip was amazing. Loved her suggestion of spending 2 nights in Denali.
Joe & Bonnie K.
Krisha went over and above for us! When a problem emerged onboard she was on it as soon as she heard about it and solved it quickly with many complicated calls. She also solved a personal issue that was not at all in her job description! Krisha was the best! solving all the issues that come with bringing our difficult group of seven together. My granddaughter said "ohh what will we do without Krisha!" Thanks Krisha ..for laughing with us and being interested in our lives. It was the best of times!
Jill is a very professional travel agent. She has always met my expectations when planning a vacation. I would definitely recommend her to friends. Very knowledgeable. Enjoy working with her.
There are not enough superlatives to describe the level of service and professionalism that Aimee displays. I have already recommended Aimee to as many of my friends and family as possible. Keep up the great work and we will continue to call on Aimee for our travel needs!!
I honestly didn't think people used travel agents still with having so many apps to book travel but this was my first trip to Europe and was looking for some expert help, which is exactly what I got. Jill was efficient in locating flights and hotels, I never felt like the time I spent in the office was wasted time. I'll book my bigger trips with Jill moving forward! She was always very prompt in returning my emails and always had availability for me to go into the office if needed. I recommend Jill to everyone I talk to about travelling!
Amy was very thorough and answered all of our questions and kept us updated. It was our first time booking a cruise and she helped the process go smoothly. Amy is very professional in completing details.
We were extremely happy with Kristi. She found a lot of tours for us to do in Washington DC and booking through her was so complete and also cheaper. We will absolutely work with her when we travel again. Thank you very much.
Mike & Kathy B.
This is the first time I have worked with Carol to plan a trip. She responded efficiently and professionally to all my questions. I have been very pleased with her service and have already recommended her to other friends.
Carol provided fast answers to my phone and email questions and was always willing to set up in person appointments to assist me. I certainly will consult with her about future trips.
We have used Shelley for quite a few of our cruises, she is very helpful and has had good ideas. If any questions come up, she responds quickly and is always cheerful.
We have used Elaine for more then 20 years. She is the best and we love her.
Emily was wonderful to work with as we planned our Alaskan Cruise. We are certain to book through her for future trips.
Elizabeth & Gary F.
B.J. was very prompt to answer any & all questions that we had. She is very friendly, efficient and knowledgeable. We enjoyed working & planning with her.
Thomas & Nancy H.
We have used Edie's services before and have been extremely satisfied with the vacation packages , communication, her attention to detail. She is wonderful! Thank you.
Micahel & Rose M.
Jill worked very hard to make all the travel connections we needed for our trip. She did a great job and we are very appreciative!
Jennifer made our trip flawless. Best vacation ever!
Karen was great! She knew all the answers to my questions and was very friendly to make everything fun and exciting!! I really appreciated her help and experience!
Melinda made booking this trip a breeze and truly understood what we were looking for and took care of everything. Will definitely be contacting her on our future vacation ventures.
Rose & Kenneth R.
Krisha did everthing we ask her to do she is a great professional and l would definitely recommend her to family and friends.
Emily listened to all of our trip dreams and put together an exhilarating itinerary and made booking everything easy. We weren't sure if a travel agent was the way to go, but she delivered such excellent service we will be going back to her every time now! Super friendly and relatable I cannot wait to come to her with our next adventure!
Karen was awesome! She was able to find us different flights out of MN before the big storm hit and allowing us to enjoy our full vacation days.
We couldn’t be more pleased, which is why we only book our vacations with Diane! She is very efficient!
Diane is very aware of our travel needs and makes sure we have what we need ! We have recommended her several times to family and friends. We are so Thankful for Diane that she has all our travel business.
Aime searches for vacations to best meet our needs. She responds to my emails almost immediately
Aime knows what we like for flight times and works very hard to find them but also looks at best pricing which we appreciate. I always recommend her to friends and family. We have been contacting Aime for our vacation needs for several years now and we are always pleased with her service.
Donna is excellent at listening to our needs and helping with itineraries. Always responds right away. She is very detailed I will recommend her to friends and family.
Joanne & Kirk B.
Amy did such a great job,from start to finish,very very happy with her work,and assistance. she followed up as soon as she was available with all helpful info. We couldnt be more happy with her overall talent,knowledge and assistance with whatever questions we had. Next trip that needs any planning,flight,car,hotels,,shes our number 1 contact,,outstanding service,,,
Tammy made sure every detail was taken care of for our family of 5 including our flight, transfers, accommodations, ski passes, rentals, and even ski school for the kids. The detailed itinerary provided us with everything we needed and the tips it contained ensured that our trip went as smoothly as possible. And as always the companies she set us up with were top notch. Many thanks for another great trip! Without a doubt we will contact Tammy for our next adventure!
A one stop no worry person to help with vacation plans.
Ronda is amazing! She answered questions “after hours” and even called me late in the evening to address a question. I recommend her to everyone I know!
Jessica was very patient with us through all our changes and helped us plan a personalized trip that covered all our must have locations. Even after the trip was booked she never hesitated answering other questions about the country. We love her enthusiasm and level of customer service.
Ryan & Jennifer H
Cara de la Barra
She listens to our needs and ensures they are met. Cara helped us plan 3 tours while we were in Rome recently and they were the best tours and guides we have ever had. All arrangements were perfect and so smooth. Her Italy contact that assisted with booking the tours proved to be a real asset. Cara printed and/or sent all the details of our tours to us so we were prepared for our adventure! Cara also worked with us to get our Viking cruise established and got all our questions answered prior to embarkation. It was the trip of a lifetime! Thank you Cara!
Emily found us the trip we wanted, in the price range we requested in very little time! Thanks so much.
Brian & Mary H.
We have worked with Jill several times and have always had excellent service. She answers me very quickly with all of my questions. No matter how many times I email her. We have always had everything in excellent order on all of our trips. Jill never misses one detail. I have recommended Jill to several friends over the years.
I already have plans to email Jill for our families winter trip next year.
Scott and Heather M.
Amy is quick to respond with any questions or concerns. She is very efficient at her job. Always thinking of the extras that I might not have remembered. I highly recommend her to anyone looking for a travel agent.
Kimmie Von Bargen
My wife, Peggy, and I continue to use Bursch Travel because of the great service of Kimmie. So appreciate her personal touch and expertise.
Jennifer was great in helping me plan my trip !!!!
Karen was very helpful and got us what we needed in a very short period of time. The vacation price was very much in-line with online websites, which was also a welcome surprise.
Best travel agent I have used!
Joel & Melanie H.
We have used Denise in the past as well as this last trip and cannot be happier with her help. The hotel she booked for us met our expectations and then some. Denise always returned my email questions with in an hour if not sooner. We are extremely happy with Denise's help. She had everything planned out for us to the point of having my immigration papers done prior to being on the plane. One less thing for me to worry about. Thank you Denise. I would and have highly recommend Denise.
I have been working with Tammy for over 10yrs. I have never been disappointed in anything she had done for me. She goes above and beyond to make sure our trips are successful and exactly what we are looking for. She responds to emails or phone calls extremely fast and always has great recommendations for new places to visit.