Looking to start your career at Bursch Travel? We’re adding to our team!
Vacation Travel Advisor – All Bursch Travel Locations
Bursch Travel is adding to our team! We are seeking a full-time, sales-driven travel advisor with a passion for travel and delivering great customer service.
Guided by the company’s mission to offer unsurpassed service to travelers, Bursch Travel has branch offices in Greater Minnesota, North Dakota, South Dakota, Wyoming, and Nebraska. Recognized as one of the largest privately-owned travel companies in the Midwest, we have been serving customers since 1956.
What You’ll Do:
- Design Dream Vacations: Consult with clients to understand their travel aspirations, preferences, and budget, then design and book custom itineraries (flights, hotels, cruises, tours, car rentals, etc.).
- Be a Destination Expert: Provide expert advice and recommendations on destinations, travel products, and experiences, ensuring clients are well-informed and excited about their trip.
- Manage Bookings & Logistics: Handle all aspects of bookings, from initial inquiry to post-travel follow-up, including modifications, cancellations, and problem-solving.
- Build Relationships: Cultivate strong, lasting relationships with clients through exceptional communication and personalized service, leading to repeat business and referrals.
- Stay Informed: Continuously expand your knowledge of travel trends, industry updates, vendor offerings, and new destinations through training and research.
- Utilize Technology: Efficiently use travel booking systems, CRM software, and other tools to manage client accounts and bookings.
- Promote Bursch Travel: Actively contribute to our marketing efforts by sharing client success stories, participating in agency events, and embodying our brand values.
What We’re Looking For:
- Experience: Previous experience as a travel advisor or in a related customer service role within the travel industry is preferred. Proven sales experience in another industry is also a plus.
- Passion for Travel: A genuine love for exploring the world and a desire to share that passion with others.
- Exceptional Communication Skills: Excellent verbal and written communication, with the ability to connect with diverse clients effectively.
- Customer-Focused: A proven track record of providing outstanding customer service and building client loyalty.
- Detail-Oriented: Meticulous attention to detail to ensure accuracy in bookings and itineraries.
- Tech-Savvy: Proficient with booking software, CRM systems, Microsoft Office Suite, and comfortable learning new technologies.
- Problem Solver: Resourceful and calm under pressure, with the ability to troubleshoot and resolve unexpected travel issues.
- Self-Motivated & Organized: Ability to manage multiple client requests and bookings simultaneously while working independently and as part of a team.
This role is for our branch locations. We are not hiring for a remote position.
Bursch Travel offers a stable hourly base salary, with additional income opportunities through a performance-based commission program. Additional benefits include health insurance, 401k match, profit sharing, and travel stipend to increase your destination knowledge.
We invite motivated, detail-oriented, self-starters who are passionate about travel to send a resume and cover letter.
Corporate Travel Advisor – All Bursch Travel Locations (Experienced Advisor)
We are on the hunt for a driven Corporate Travel Advisor to join our passionate team.
What You’ll Do:
- Curate seamless travel experiences for corporate clients, tailored to their unique needs and budgets.
- Leverage our state-of-the-art technology to craft efficient travel itineraries.
- Provide expert advice on global destinations and activities.
- Foster relationships with diverse corporate clients, ensuring a memorable service experience.
What You Bring:
Industry Knowledge
- Deep understanding of the travel industry, including airlines, hotels, and transportation services. – Familiarity with travel regulations, policies, and visa/passport requirements.
Technical Skills
- Proficiency in using travel booking systems like GDS (Global Distribution Systems) for reservations. – Comfort with modern travel management tools and technology for creating itineraries and managing client accounts.
Customer Service Excellence
- Exceptional communication skills to effectively liaise with clients and providers. – Ability to build and maintain strong customer relationships, focusing on client satisfaction.
Problem-Solving Skills
- Capacity to navigate unforeseen challenges, such as travel delays or cancellations, swiftly and effectively. – Keen attention to detail to ensure error-free bookings and arrangements.
Organizational Skills
- Ability to manage multiple client accounts and bookings simultaneously. – Strong time management skills to prioritize tasks and meet tight deadlines.
Sales Skills
- Ability to upsell or cross-sell services, enhancing the client’s travel experience.
Why Join Bursch Travel?
- Flexible working arrangements: Home or in-office options.
- Be a part of a family-owned company dedicated to travel excellence.
- Opportunities for professional growth and travel industry adventure.
- Great benefits such as health insurance, 401k match, and travel opportunities.
We invite motivated, detail-oriented, self-starters who are passionate about travel to send a resume and cover letter.
Bursch Travel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
